Last Update: April 15, 2026
Welcome to Onseason – the platform built for property managers by property managers. These Terms govern platform access and services including property listings, booking management, website operation, and commission structures.
Hosted on a .staycy.app subdomain, custom domains can be mapped via DNS. Includes guest booking area for registration and management. Onseason will make commercially reasonable efforts to ensure 99.5% uptime for the Booking Website, excluding planned maintenance or outages due to force majeure events.
Created manually or via AI Builder, initially on .staycy.app subdomains with custom domain mapping available. Includes booking functionality and Guest CRM. Staycy Subscription applies.
The AI Builder enables PMs to generate a complete Website through a prompt-based interface. Descriptions generate structured websites with prefilled content, layouts, images, and metadata. Sites deploy instantly on .staycy.app subdomains and are fully compatible with the Booking Website, CMS, and Guest CRM.
The AI Builder and related tools may be released in beta and are subject to change. While we aim to ensure reliability, features may be updated or replaced at any time, and performance cannot be guaranteed during the beta period.
Onseason integrates with PMCs’ Property Management Systems via API for continuous retrieval of property details, rates, availability, amenities, and photos. PMs are responsible for ensuring data accuracy in their PMS. Onseason does not alter incoming data and is not liable for discrepancies originating from the source system.
Applied to all bookings; varies by card type and region with full schedule in Onseason Dashboard.
Staycy Subscription – EUR 197/month:
Monthly charges apply unless billed annually with discount. Subscription managed via Onseason Dashboard.
Onseason is merchant of record for all bookings. Direct bookings initiate automatic payout after payment, net of fees. Network/Cross bookings scheduled for Tuesday following check-in. Referral earnings paid when cumulative value exceeds €100.
PMCs retain full ownership of all content uploaded or generated (e.g., text, images). Onseason retains intellectual property rights over the underlying website structure, templates, and AI-generated layouts. Usage permitted during subscription; extraction, replication, or resale of structures prohibited outside platform.
PMCs are responsible for verifying the legal compliance of all published content.
By listing properties, PMs join the Onseason Network and explicitly grant Onseason the right to include their properties in the Network and display them across other PM Websites. Network distribution cannot be restricted to specific domains unless entire Network participation is waived.
Professional property managers with operational experience or accommodation service providers must register with accurate business information including legal identity, contact information, PMS API key, property details, and other requested information. Onseason reserves the right to verify your eligibility and may require proof of professional management, property ownership or the contractual agreements with property owners.
Onseason commits to high-quality, professionally managed properties with these requirements:
All properties listed on Onseason must be entire, fully furnished homes with no shared spaces and no personal items belonging to the owner. Properties should be well-maintained, clean, consistent in design, with well-kept communal areas.
Each property must be equipped with essential safety features, including a functional smoke alarm and fire extinguisher. Local safety regulations must be met.
PMCs send daily rates through property management systems. Rates advertised on Onseason can be increased via markups, typically accounting for platform commissions. We encourage PMCs to use the same, or lower markup, they would use for a platform that charges 15% commission.
Two markups available:
Final Price calculations are based on the base rate, markup and discount applied by the following formula: Base Price × (1 + Markup) × (1 - Discounts). A property with a EUR 100 nightly rate, 50% markup and 5% discount will have EUR 142.5 final price in the platform.
If a guest referred by a PMC books a property operated by the same PMC, the commission is 0%. Onseason functions as direct channel; PMC retains full amount minus processing fees.
Example: €1,000 booking with 1.5% fee yields €985 to PMC.
If a property is booked on any other website in the distribution network, 15% commission on the total booking value minus payment processing fees. Onseason shares 3–5% commission with facilitating PM.
Example: Guest books on PMC A’s site for PMC B’s property (€1,000). PMC A receives 3–5% commission; PMC B charged 15%.
Payment processing fees are applicable to all transactions on the platform and are calculated as a percentage of the total booking amount. Fees provided in Onseason Dashboard table; subject to change without notice. PMCs cover fees for direct bookings.
Onseason acts as the merchant of record for all reservations made on all websites within the network, collecting payments and disbursing revenue after deducting commissions and fees. Direct payments processed via Stripe with bank transfer payouts.
Guest-Initiated Cancellations & Refunds: Guests may cancel anytime; refunds processed per PMC-selected cancellation policy. Fixed refund percentages:
Policy stated clearly at booking time.
PM-Initiated Cancellations: If a PMC cancels a booking, the guest is entitled to a full refund of all payments made.
Resolution Support: PMCs handle resolutions.
Force Majeure: For cancellations from unforeseen circumstances beyond party control (natural disasters, government restrictions), Onseason will collaborate with both the PMC and the guest to find a fair resolution. This may include offering a full or partial refund, or rebooking the guest for a future stay.
PMCs maintain high service, cleanliness, and communication standards.
Onseason takes corrective action for policy violations. Actions include temporary account suspension, permanent account termination, and legal action for fraud, data misuse, or illegal activities.
Limitation of Liability: Onseason provides the distribution and direct booking channel for property management and booking services “as is” and does not guarantee uninterrupted or error-free use. To the fullest legal extent, Onseason is not liable for indirect, incidental, special, consequential, or punitive damages including revenue loss from cancellations or disputes, property damage from guest activities, and technical issues or downtime.
PMC Responsibilities: PMCs comply with applicable laws, regulations, local ordinances regarding property operation, including zoning, safety, permits.
Insurance Requirement: PMCs are responsible for maintaining appropriate insurance coverage. Onseason is not responsible for verifying or enforcing insurance policies held by PMCs.
Indemnification: PMCs indemnify, defend, hold harmless Onseason and its affiliates from claims arising from term breaches, law violations, negligence, or guest/third-party claims.
Onseason Branding and Trademarks: Onseason owns all rights, titles, and interests in its trademarks, logos, and branding materials. PMCs granted limited, non-exclusive, revocable license for listing promotion.
PMC Content: PMCs retain content ownership. Upload grants Onseason non-exclusive, royalty-free, worldwide license for platform use and marketing.
Prohibited Use: PMCs prohibited from misleading or harmful use of Onseason trademarks.
Third-Party Content: PMCs ensure third-party content properly licensed. Onseason not liable for PMC-caused intellectual property violations.
Duration: Agreement remains indefinite until terminated.
Termination by PMC: PMCs may terminate anytime but must honor confirmed reservations.
Termination by Onseason: Onseason reserves the right to terminate a PMC’s account at any time, for any reason, without prior notice. All confirmed reservations must be honored.
Post-Termination: PMCs continue meeting existing reservation obligations. Payments made per payout schedule.
Arbitration: Disputes resolved through arbitration conducted by the Bulgarian Chamber of Commerce and Industry.
Jurisdiction: Agreement governed by the laws of Bulgaria.
Compliance with GDPR: PMCs agree to comply with all applicable data protection laws including GDPR.
Responsibility for International Data Transfers: PMCs outside EEA ensure compliant transfer/processing including obtaining SCCs.
Data Processing Obligations: Purpose limitation, security measures, confidentiality, third-party processor compliance.
No Provision of SCCs by Onseason: Onseason does not provide SCCs. It is the PMC’s sole responsibility.
Documentation and Compliance: PMCs maintain GDPR compliance documentation. Onseason may request proof of compliance.
Liability for Non-Compliance: PMCs solely responsible for GDPR compliance.
Onseason reserves the right to update these Terms without prior notice. Continued use constitutes acceptance.
Entire Agreement: These Terms constitute the entire agreement.
Severability: Invalid provisions replaced with valid ones.
Force Majeure: Neither party liable for failures beyond reasonable control.
Last updated: April 15, 2026